Support Information

Where can I get Support?

Your time at St Chad’s and Durham University will contain so many great moments filled with happiness and excitement! But it’s ok to struggle at some points during your time here, after all, we are all human! This could be because of things like work is getting on top of you, you are finding it difficult to settle in college or in your new houses, you’re struggling being away from your parents and home or you have personal issues to think about. But you have to remember, you are not alone, there are many people and organisations here to support you.

I don’t know about you, but I always find it hard to know where to find support and who to ask. Luckily for you, we have compiled this list of contacts which will make these support systems more accessible. Whether that be support provided by Chad’s, Durham University or external organisations, there are so many ports of call if you need some assistance. And there is always the JCR Welfare Team you can talk to and ask questions about the different options. We all just want to help!


  1. Emergency support
  2. Support within Chad’s
  3. Uni-wide support service
  4. External Helplines and Associations
  5. ‘Out-of-hours’ support

Emergency support

Please use these services if you are struggling with thoughts of suicide. self-harm and your struggling to control your situation. Urgent Support is very important to undertake if you feel like this:

NHS 111

Open 24/7, the NHS 111 service is free to call and can provide guidance on who to contact by discussing and assessing your current situation. Dial 111 to speak to an assessor if it is not an emergency but you need urgent advice.

Visit A&E or call 999

The nearest 24/7 Accident and Emergency department is University Hospital: North Road, Durham, DH1 5TW.

Support within Chad’s

Welfare Committee

Contact details of individual welfare officers can be found on our contact poster. You can also email: to also get in contact with us. There is also Chad’s Welfare Page on Facebook ( which you can access welfare information and contact details.

Chad’s Welfare team are available between 9am-9pm term time to provide support for Chad’s JCR members. Call in to one of our drop-in sessions (Wednesday or Sunday), catch us around college, send us a Facebook message/email/text or give us a call. Our drop-in sessions are frequent and offer anyone the chance to come along for a chat, a listening ear, or just a good cuppa and a biscuit (if you’re lucky!). We’ll chat to you about anything and everything and will never judge you. Whilst we can’t offer you professional advice, we can help you to work out where to go for further support and signpost you to other services. Any contact is always confidential where possible.

College Tutors

Contact: Each Chadsian has an assigned college tutor. All their details can be found here.

Your college tutor is there to support you throughout your time at Chad’s. They’re there to help you settle into college life, to provide moral support if things are difficult and to refer you to the Senior Tutor if you need more specialised advice. You’ll have at least one meeting with them per academic term at formals/BBQs/other activities but you can contact them via email if you want to arrange a one-to-one meeting beforehand.

Senior Tutor

You have perhaps seen many of them walking around college during term time. Feel free to talk to Eleanor, the Senior-Tutor, and Jeanna, the assistant senior tutor, for pastoral or academic support. Their working hours are found on the wall of their office (Main college, Floor 1 above the Quad). Drop them an email if you need some specialised support and signposting. They will also help you if you consider submitting a SAC form. You can also contact David, our Chaplain, to discuss personal, spiritual and other matters in confidence, regardless of religious beliefs. Feel free to contact any of the college officers if you have a general question and they will be able to help or point you in the right direction.

For all the college officers individual contacts, follow this link: 

University-wide support services

Counselling service

Contact: Call 01913 342200 or email to make a referral.

More information:

The University counselling service are a team of professional practitioners who provide advice, guidance and one-to-one counselling sessions. They can offer students 4 individual sessions with a counsellor and if further support is required, they can advise on how to access local or private therapy. After you contact them, you will be invited to complete an online questionnaire which allows them to understand your current difficulties; you’ll then be given an appointment or drop-in session invite. All contact is confidential and won’t be shared outside of the service unless there is an immediate risk.

NHS GP & Medical Centres – University Health Centre and Claypath Medical Centre


Address: Old Elvet, Green Lane, Durham DH1 3jX

The two medical centres serve the Durham population and all students are encouraged to register with a GP when they arrive at Uni. If your mental health is impacting on your daily life, speak to your GP. Contact is confidential where possible and they can make referrals to services external from the University e.g. Durham Mental Health Team.

For those still in Durham, if you have the symptoms associated with Covid-19 including a continuous cough or a high temperature, please do not attend the practices. If your symptoms get worse use the NHS 111 online service or call 111 (do the latter if you can’t go online).

Student’s Union Advice Service


The Students’ Union’s Advice Service is separate from the University and can provide professional advice in a confidential setting. This service is free to all Durham students. The Advice Service covers all sorts of areas of student concerns, for example, housing, academic problems, or anything else that might affect you during your studies. Advisers can offer face-to-face appointments, as well as point you in the right direction when there’s someone else who can better address your needs. Use the online form for direct contact.

LGBT+ Association

Contact: Facebook (, Website (

Durham LGBT+ Association offers a confidential listening service, free sexual health supplies and signposting for anyone who identifies as being under the LGBT+ umbrella. The association also runs socials and awareness campaigns throughout the year.

Durham International Students Association

Contact: Facebook (

The International Students Association (ISA) aims to integrate and represent international students. They run and share information about local social events and have a designated welfare officer.

Mature Students Association

Contact: Facebook (

MATSA is a new association which aims to connect mature students at Durham.

People of Colour Association

Contact: Facebook (

Durham People of Colour Association aims to provide a safe, welcoming space for black and minority ethnic students to access confidential welfare services, meetings and talks, social events and campaigns.

Durham Women’s Association

Contact: Facebook (

DWA represents and campaigns for everyone who self-defines as a woman.

External Helplines and Associations


Contact: Call 0800 068 41 41 or text 0778 620 9697.

Open 10am–10pm weekdays and 2pm–10pm weekends. HOPElineUK is a confidential support and advice service for young people under the age of 35 who may be having thoughts of suicide or who are concerned about someone who may be having suicidal thoughts. You can speak to an advisor who will help talk through the best way to access help and cope with your thoughts.

The Mix (

Contact: Call 08088084994 (11am-11pm), 1-2-1 Webchat (

The Mix offers support for under 25s on their confidential helpline and webchat. Their phone lines and webchat are open Sunday to Friday 2pm–11pm and Saturday 8pm–11pm. They also run a 24/7 Crisis Text Line service—text THEMIX to 85258.

Sane (

Contact: 0300 304 7000, every day 4.30pm–10.30pm.

Sane is a mental health support charity offering information and emotional support to people affected by mental health issues, including eating disorders and self-harm.

LGBT Foundation (

Contact: Call 03453303030 Mon–Fri, 9am–9pm.

The LGBT Helpline service provide support to anyone who identifies as LGBT and is struggling with their thoughts. The helpline volunteers can chat to you about anything, including but not limited to: mental health, isolation, coming out, identity, sexual orientation, hate crime and STI concerns.


Contact: 0800 58 58 58, 5pm–midnight, every day or webchat via the website link above.

CALM is a charity dedicated to preventing male suicide. They offer support to men who are feeling fown or in crisis via their helpline, webchat and website.

The Meadows Sexual Assault Referral Centre (

Contact: Call 0191 372 9202 Mon–Fri, 9am–3.30pm; for 24hr crisis support, call: 03333448283.

The Meadows provide a sensitive and comprehensive service for anyone who has experienced rape or sexual assault. They offer forensic medical examination, advice, support, counselling and sexual health screening and will support you in reporting the assault to the Police if you wish to do so. The Meadows provide support via telephone or face to face support in their centre 4 miles outside of Durham City centre.

Talking Changes (

Contact: Call: 01913 333300 (9am-5pm)

They aim to improve access to psychological therapies in County Durham and Darlington. They are a self-help, counselling and talking therapies service designed to help deal with common mental health problems such as stress, anxiety or depression, as well as panic phobias, obsessive-compulsive disorder (OCD) and post-traumatic stress disorder.

Anxiety UK (

Anxiety UK works to relieve and support those living with anxiety disorders by providing information, support and understanding via an extensive range of services, including 1:1 therapy. We work regularly with external agencies and healthcare professionals to improve services for those living with anxiety disorders. We also campaign to raise awareness of anxiety disorders.

OCD Action (

OCD Action works for a society where OCD is better understood and diagnosed quickly, where appropriate treatment options are open and accessible, where support and information is readily available and where nobody feels ashamed to ask for help. We are here because OCD tears families apart and leaves people isolated and exhausted. OCD ruins lives. It is a sad fact that many people with OCD delay seeking help. They put up with it for too long, perhaps thinking that nothing can be done or just not knowing where to turn. OCD Action believes in taking action. We want people affected by OCD to seek help, to understand their treatment options and find the support and motivation they need to fight back. OCD is treatable, it can get better.

‘Out of Hours’ support


Contact: Call (available 9pm–7am, the number can be found on your campus card, on DUO, or in the College foyer), Instant Messenger (

A completely confidential, non-judgmental and non-advisory listening service, open every night of term 9pm–7am. You can call and speak to a volunteer, or chat via instant messenger, about anything that’s on your mind – there’s nothing too big or too small. They can give you information about other local support services and also provide taxi numbers and contact details of college porters.


Contact: Call: 116123, Durham Branch: 0330 094 5717, Email:

The Samaritans are a nationwide support service open 24/7. You can call Samaritans and speak to a trained volunteer about anything that’s on your mind, or drop by at the Durham branch and speak to a volunteer in person (call the Durham branch to check on opening hours). If you feel it’s easier to write down how you’re feeling you can also contact them via email.