Where to find help

During Office Hours

All appointments with St Chad’s College Student Support Team are booked online HERE or by emailing chads.support@durham.ac.uk. This account is monitored Monday to Friday, 8.30 am to 5 pm.


Report this to both your academic department and the Student Support Team (chads.support@durham.ac.uk) and complete a Self-certification of Absence Form online here.

Self-certification of Absence
NHS Services
Register with a Doctor

Academic issues, extensions or struggling with exams

Discuss this with your Academic Advisor in your department in the first instance. If you want to discuss this, or related issues, further or need to request a Concession you should book an appointment with the Student Support Team at St Chad’s HERE or by emailing chads.support@durham.ac.uk.

Personal distress or concern for another student

For urgent concerns contact the College Reception by phone on 0191 33 43358. Alternatively you should email chads.support@durham.ac.uk to book an appointment with the Student Support team or book an appointment online HERE. If you would prefer to speak to someone in person, the Assistant Principals, Jeanna and Charlie, along with the Vice Principal, Victoria, can be found in Main College on the first floor.

Peer Support

For less urgent concerns and when you feel it would be helpful to talk to a fellow student about an issue of concern, you can contact the student-led JCR Wellbeing Team. They hold regular drop-ins in College on Wednesdays and Sundays 1 – 2 pm in the JCR Wellbeing Office (Main College, first floor).

An issue with your accommodation

Complete a maintenance form online here.

Outside Office Hours


For an emergency see below. For non emergencies, contact the NHS on the non-emergency number, 111.

Personal distress or concern for another student

For an emergency see below. For urgent hotline support contact Student Space via their website, Samaritans on 116 123 (free of charge), or Nightline (number on the back of your Campus Card).

Noise complaints

Call the College Reception on 0191 33 43358. Remember, you can report anonymously.

In an Emergency

If it is truly an emergency and you need police, fire or an ambulance, you should dial 999 from your mobile phone and clearly explain the emergency.

Livers in must also inform the College Porter as soon as possible by contacting 0191 33 43358 (Reception) or 07968 690 830 (Night Porter Mobile). Livers out may also wish to do this.

Samaritans Durham
I’m in Crisis Now
Student Space online support

Unsure if it is an Emergency

Contact the College Porter and they can advise you how to proceed. Their number is 0191 33 43358 (College Reception) or 07958 690 830 (Night Porter Mobile).

Third Party Enquiries

Please be aware that in most circumstances we are unable to share information about students with third parties. We are however happy to receive information from anyone who has a concern for the wellbeing of a member of our community. If this is the case, please contact the College Reception.